Disaster Recovery

JetBackup Config Backup Job

JetBackup 5 will backup it's internal databases only when JB Config is enabled on your configured backup destinations. In order to do so, click on "Export JB Config" on your preferred Destination. Keep your DR destination details to be able to restore from DR.

Job Configuration

The JetBackup Config Backup Job is configured to be executed every night at 01:00 AM Server Time with a retention set of 3 total. The JetBackup Config Backup Job is an Encrypted Compressed Backup that will dump the entire JetBackup MongoDB and Jetindexd Database in order to allow for Disaster Recovery.

  • Backup Structure: Compressed
  • Encrypted: True
  • Schedule: Daily - 01:00 AM Server Time
  • Retention: 3 Total Backups

Since the JetBackup Config Backup Job is encrypted, please make sure to keep a copy of your Master Encryption Key in a secure remote location. If the original server is lost, there is no other way to retrieve the Master Encryption Key. However, you may still install a Fresh JetBackup 5 instance and restore accounts using a Read-Only Destination. For more details see How to perform Disaster Recovery without Master Encryption Key?

NOTE: The JetBackup Config Backup Job now does a full dump of ALL JetBackup 5 Internal Databases. Depending on your overall JetBackup use, these databases can use alot of disk space. By keeping retention to 3 and compressing the backups, we hope to reduce the overall disk usage on your destination server. Please take note of the size of these backups and ensure your destination has adequate disk space.

Recover from Disaster

JetBackup has the ability to restore from a disaster by storing our JetBackup internal database to your preferred destination. Performing a Disaster Recovery will restore the JetBackup Configuration that was backed up as well as give the option to restore all the accounts that have backups located on the configured destinations. If for any reason you cannot perform a full Disaster Recovery, you can still restore your accounts manually from the destinations by following these instructions: How to perform Disaster Recovery without Master Encryption Key?

Important information!

  • JetBackup will backup it's internal DB only when "Export JB Config" is enabled on your backup destination. In order to do so, click on "Export JB Config" on your preferred Destination. Keep your DR destination details to be able to restore from DR. The JB config backup will be executed every night and will keep a max of 7 latest snapshots.
  • Please make sure to keep your Master Encryption Key in a secure remote location.
  • There must be at least 1 User Package and/or Reseller Package (if applicable to your Panel) on the new server for JetBackup to assign the accounts to during a DR restore. Please ensure that you specify a "Default Package" in JetBackup's Panel Settings to use when the accounts backed up package is not found on the server.
  • The Disaster Recovery process is not intended for cross-panel migrations. Please take a look at the "Clone Jobs" feature, if you'd like to restore accounts across different control panels.
  • Restoring your JetBackup Configurations may take some time depending the number of backups indexed by JetBackup at the time the JB Config Export was generated. Please allow enough time for the JB Configurations Restore to complete to begin the Disaster Recovery process.
With an entire data loss, your first step will be to install JetBackup on a supported platform that meets our requirements(see Installation).
After Installation, you will be asked if you want to restore from a Disaster, continue with existing data or start with a fresh install on the Initial Screen.

Choose "Recover from Disaster" to continue with disaster recovery.

Disaster Recovery Recover


First, we will need to restore our JetBackup internal database, so we will have all the needed information about your accounts.

Specify the destination details where you have Export JB Config enabled on your previous installation so we can pull that information -

Disaster Recovery Destination


Choose the database backup (JetBackup settings) that you want to restore from (usually you will want the latest backup that was created).

Disaster Recovery JB Config


As our database is encrypted, you will need to specify the Master Encryption Key from your previous installation/server.

Disaster Recovery JB Config Key


(Optional) You can set "Delete orphan backups older than" option to "Disabled" in your JetBackup Settings to prevent orphan backups from being untentionally removed.

Now we are ready to start restoring your accounts! Simply choose the accounts to restore through the Account Restore Filters and hit the "Finish & login to panel" to continue to your JetBackup Admin Panel while accounts are being restored in the background.

Disaster Recovery Restore


Your accounts are now in the accounts restoration queue and may take some time to complete while the selected accounts are being restored. You can always visit the queue again to check the status.

Post Disaster Recovery Checks

Re-Enable Export JB Config - Don't forget to re-enable "Export JB Config" on your preferred destinations! By default, all destinations will have the Export JB Config setting disabled post Disaster Recovery. You will need to re-enable them under Destination Settings.

Re-Enable Backup Jobs - Don't forget to re-enable your backup jobs! By default, backup jobs that are imported from your JB Config will be disabled. You will need to re-enable them under Backup Jobs.