FAQ & Troubleshooting

Frequently Asked Questions (FAQ)

How to Download the JetBackup for WordPress Plugin

To download your JetBackup for WordPress plugin, login to the JetApps Client Area, navigate to "Services" > "My Services" (JetApps Services Page), click on your correponding "JetBackup for WordPress" license then click download.

How to Upgrade/Downgrade your JetBackup for WordPress License

To Upgrade/Downgrade your current JetBackup for WordPress license, please login to the JetApps Client Area, navigate to "Services" > "My Services" (JetApps Services Page), click on your correponding "JetBackup for WordPress" license. Under the "Actions" menu, you should see the "Upgrade/Downgrade Options" which will redirect you to select the available options for you to upgrade/downgrade your license from.

Upgrade Billing - You will be automatically charged the difference between your current license tier and the tier you are upgrading to. Downgrade Billing - You will be given a credit to your JetApps account for the difference between your current license tier and the tier you are downgrading to.