FAQ & Troubleshooting

Frequently Asked Questions (FAQ)

How to Download the JetBackup for WordPress Plugin

To download your JetBackup for WordPress plugin, login to the JetApps Client Area, navigate to "Services" > "My Services" (JetApps Services Page), click on your correponding "JetBackup for WordPress" license then click download.

How to Upgrade/Downgrade your JetBackup for WordPress License

To Upgrade/Downgrade your current JetBackup for WordPress license, please login to the JetApps Client Area, navigate to "Services" > "My Services" (JetApps Services Page), click on your correponding "JetBackup for WordPress" license. Under the "Actions" menu, you should see the "Upgrade/Downgrade Options" which will redirect you to select the available options for you to upgrade/downgrade your license from.

Upgrade Billing - You will be automatically charged the difference between your current license tier and the tier you are upgrading to. Downgrade Billing - You will be given a credit to your JetApps account for the difference between your current license tier and the tier you are downgrading to.

How to Schedule a hit to the JBWP cron for scheduled backups to run

schedule cron

Server Crontab Method (Hosting provider needs to provide you shell access)
  1. Open your terminal and access the crontab editor by executing the command: crontab -u {username} -e, replacing {username} with your appropriate username.
[root@localhost jbwp]# crontab -u {USER} -e
  1. Copy the server-level cron command found on JBWP > Schedule. The command may look like this:
* * * * * php /home/user/public_html/wp-content/plugins/backup-guard-platinum/public/cron/cron.php > /dev/null 2>&1 &.
  1. Paste the copied cron command into the crontab editor.
  2. Save the changes and exit the editor. The PHP script will now execute as a cron job, running every minute in the background.