NOTICE: JetBackup For Linux is in ALPHA testing stage. Please handle with caution. Any information on this document is subject to change as we continue to develop and make changes.

Remote SSH Backup job fails on "Synology" NAS drive

When using a Synology drive for a remote ssh backup, in some scenarios rsync might fail

[22/Dec/2015 02:05:01 -0500] JBM Version 3.0.62
[22/Dec/2015 02:05:01 -0500] Starting job "Local to Remote" (#5)
[22/Dec/2015 02:05:01 -0500] Server process id "33130"
[22/Dec/2015 02:05:01 -0500] Connecting destination...DONE
[22/Dec/2015 02:05:05 -0500] Creating Directory Incremental Backup...
[22/Dec/2015 02:05:05 -0500] Retrieving backup files...DONE
[22/Dec/2015 02:05:05 -0500] Transferring backup to destination...FAILED
[22/Dec/2015 02:45:31 -0500] -> rsync: connection unexpectedly closed (6970054 bytes received so far) [sender]
[22/Dec/2015 02:45:31 -0500] -> rsync error: error in rsync protocol data stream (code 12) at io.c(226) [sender=3.1.1]
[22/Dec/2015 02:45:31 -0500] Job Failed.

Try the following workaround to resolve this issue:

  • Main Menu -> Backup & Replication.
  • Click "Backup Services".
  • Enable the "network backup services".

More information about this issue on synology forum http://forum.synology.com/enu/viewtopic.php?t=92627