FAQ

What is the fastest backup destination method?

Fastest backup destination will be either Local storage (provided that it's on a separate device), or remote SSH destination (provided that the bandwidth is very high and fast).

For best performance it is also recommended to exclude files / folders, and disable backup for suspended accounts.


What does Incremental Backup mean?

Incremental backups will copy only files that have changed or are new since the last full backup.

If you activated 'backup retention' JetBackup will create a "point-in-time incremental backups", in which will use as little space as possible (using hardlinks). So a 30 days backup retention, of a 2GB cPanel account, will only consume 2GB + 30 Days of new / changed files (** At the moment, mysql is fully dumped, as it doesn't support incremental backups).

For best performance it is recommended to use a server that is dedicated only to backups, and not a web server that also holds your backups or use a separate HD device for backups if your backups are local.

The incremental backup feature with Amazon backup destination is limited to your backup rotation. For example, if we set a 7 day backup rotation, backups will be copied in full 7 times for each backup rotation. Once you’ve reached the 7th backup rotation day, you will start over again from the 1st, this time it will be incrementally, backing up only changes made in the last 6 days, and so on..


How do I know if there is an error during a backup job?

JetBackup has an email notification system in which you can get email alerts for various jobs / actions / errors in JetBackup.

To setup email notification system navigate to: Settings -> Notification.

To get more informative details about what exactly happened, you can also manually review the logs. The logs are available at Logs section, or from the server's CLI at "/etc/serverbackupsmanager/logs".


What happens if I want to restore a backup during a high server load?

JetBackup has several mechanisms that help keep the server load as low as possible during a server backup / restore.

These settings can be configured through Settings -> Performance.

Here are some recommendations to keep the server stable during restores

  • Settings -> Performance -> Queue Active :: YES This will make sure restore jobs are performed "one-by-one", so two (or more) users will not be able to restore accounts simultaneously.
  • Settings -> Performance -> Restore Server Load Limits :: 5 If server load reaches this limit, restore process will wait for load to go down. JetBackup will try to restore 10 times (1 minute delay for each retry), if server load still above the specified limit restore will aborted.
  • Settings -> Performance -> Restore sleep time :: 60 Time to wait between restore points, could be useful when server load is high (when creating/packing an account). Gives the server time to "cool down" before continuing to the next step.
  • Settings -> Resource -> CloudLinux JetBackup has native support for CloudLinux system. The backup / restore process can be executed inside lve environment so the CPU & IO can be limited through CloudLinux's system.
  • Settings -> Resource -> ionice / renice JetBackup can set the io scheduling class and priority for the backup / restore process. Setting it to 19 will put JetBackup in the lowest priority when trying to get HD IO operations.

Can I use JetBackup without root access?

NO.

In order to properly install JetBackup you must have a licensed cPanel server with full root & SSH access.


Restoring an account will restore the full account or only the changed files?

Restoring a 'full account' from backup (all backup types orphan backups, or regular backups) will restore the entire full account exactly as it was backed up on the chosen backup date.

If you need to restore only specific files, you can use the "Restore files" feature.


Error while trying to validate your License: No JetBackup license was found for the IP

Occasionally there will be an issue with the activation process.

You will need to refresh your JetBackup license if you receive the error "Error while trying to validate your License: No JetBackup license was found for the IP x.x.x.x" when your license is verified as being in 'Active' or 'Reissue' state via: https://www.jetapps.com/verify-license

To force JetBackup validate your license against our licensing servers please execute the following command from your server's CLI as root user

jetcli backup -vR license


Job ID X Partially completed - What does partially completed mean?

A partially completed job usually means that something happened during the job with one (or more) of the accounts in the backup list. The backup continued and skipped the problematic account(s), and wrote the related information about it in the job log.

This is usually a minor issue, that doesn't disturb the whole backup process. It can be further checked under the backup job logs: Logs -> Job logs


Accounts highlighted in red when listing accounts - What does this mean?

The "red" line indicates that these accounts are actually suspended cPanel accounts.

Although the account status it's not related to JetBackup, we found it was more convenient to mark the suspended accounts in a red line.

One of the supported feature of JetBackup is not to backup suspended cPanel accounts. When you are using this feature, it is important to know that the highlighted accounts you are currently reviewing, will not be backed up.


Safety Backups? What are these Safety Backups?

"Safety backups" are a safety restore point. The safety restore point is created for the account before JetBackup starts the restore process. It can be useful if for some reason the restore was not successful or as expected, so you can always go back to the original starting point. Safety backups are cleared automatically on the daily cron job. To restore an account from a safety backup you should follow the same procedure as restoring from a "regular" backup. Only change is that you will see a "safety" location when you choose your restore point.


Is it possible to automate snapshot creation?

One of the great features of JetBackup is the possibility to create an account snapshot at the cPanel user level. This can be very useful before making changes to an account, so you can role back to your snapshot, instead of rolling back to the last backup.

Snapshots are based on the existence of a full backup, and will be created based on it. This is in fact how the regular schedules backup job is done, only this way it is activated on demand at cPanel user level.

There is no "official" way to create automated snapshots at cPanel user level. You can however create a backup job for a single account, and set it to be executed manually. Then schedule a cronjob to execute the job from the command line, using the jetcli tool Manually Running A Backup Job


JetBackup WHMCS module

Coming soon!


Why My FTP Destination Is So Slow?

Known issue with FTP destination when enabling ssl, time out for each connection.
Happens only when enabling "Secure SSL-FTP connection" option in FTP destination:

FTP with SSL

We strongly advise to use SFTP as SSL secured FTP destination.