WARNING: JetBackup 4 is set to reach its End-of-Life (EOL) on July 1st, 2024. For More Information, please visit: JetBackup 4 EOL Announcement.
NOTICE: JetBackup 5 is now available in the Stable Tier. For more information, please visit our Jetbackup 5 Documentation.

General Logs

In the logs section, you will be able to view and download all general logs for JetBackup-related processes and check their corresponding status.

Logs can be useful tools for troubleshooting errors. If you need more information from the logs, please enable Debug Active mode in General Settings. This will output all the debug information in the logs on subsequent runs to help identify issues causing Partially Complete/Failed Statuses.


Log Types

You can browse specific log types with the filter drop-down menu.

All Logs

Displays JetBackup logs of all types. (default)

Backup Logs

Backup logs contains information regarding Backup Jobs processes.

Download Logs

Restore logs contains information regarding Backup Download processes.

Restore Logs

Restore logs contains information regarding Backup Restore processes.

Snapshot Logs

Snapshot logs contains information regarding Account Snapshot processes.

System Logs

System Logs contains information regarding JetBackup system processes such as daily cron, reindex, and hooks.

Clone Logs

Clone logs contains information regarding Clone Job processes.

Log Statuses


The action was successfully completed.

Partially Complete

If the Job didn't do a full backup (as defined in the backup job), the action was partially complete.


The action failed to execute.


The action stopped due to user preference or when the job has no accounts to process (all accounts were filtered).

Never Finished

Usually indicates that there's a problem the occured and "killed" the process.


The action is currently running.

Log Options

Force Stop Process

Forcefully terminate currently running action.

Download Log File

download Log File.

View Log Files

View Log File.

Delete Log Files

Delete Log File.